The short version: If a theme doesn't work as advertised — or if you change your mind within 14 days of purchase and haven't downloaded the source files more than 3 times — we'll refund you, no hassle.
/ 01 Eligibility
You are eligible for a refund if:
- The theme contains major bugs or defects that prevent its intended use, and our team cannot resolve them within 7 business days.
- The theme is significantly different from its preview or description.
- You purchased the theme by mistake (wrong item, duplicate purchase) and haven't downloaded it.
- You are within the 14-day refund window and have downloaded the theme files no more than 3 times.
/ 02 Refund Window
Refund requests must be submitted within 14 days of your purchase date. After this window, refunds are at our sole discretion and generally not granted for digital goods.
/ 03 Not Eligible
The following situations are not eligible for a refund:
- You changed your mind after downloading and using the theme.
- You decided you don't like the design (refer to live previews before purchasing).
- Compatibility issues with unsupported browsers, plugins, or third-party tools.
- Modifications you made to the theme are not working.
- You purchased the wrong license tier (we offer upgrades — contact support).
- Issues caused by your hosting environment, server configuration, or external services.
- Lack of skill or knowledge to use the theme (we offer documentation and limited support).
/ 04 How to Request a Refund
To request a refund:
- Email support@themextra.com with the subject line "Refund Request".
- Include your order number (e.g., ORD-XYZ123).
- Describe the reason for your refund request in detail.
- If applicable, include screenshots or steps to reproduce any bugs.
Our team will respond within 2 business days.
/ 05 Refund Timeline
- Decision: 2-5 business days after we receive your request.
- Processing: Approved refunds are processed within 7 business days.
- Reflection in account: Depending on your payment method and bank, refunds typically appear in 5-10 business days after processing.
If approved, your license is revoked upon refund. You must cease using the theme and delete all copies.
/ 06 Agency Subscriptions
For monthly Agency subscriptions:
- First month: Full refund available within 14 days if you've downloaded fewer than 5 themes.
- Subsequent months: No refunds for already-billed months. Cancel anytime to prevent future billing.
- Cancellation: Takes effect at the end of the current billing cycle. You retain access until then.
Notice: This is a template document. Before going to production, have a qualified attorney in your jurisdiction review and adapt this to your specific business and applicable laws.
Questions? Contact us →